Guest privacy

Privacy Policy

How Secret Lake House handles guest enquiries, booking details, and contact information.

Information We Collect

When you contact Secret Lake House, book direct, reserve a table, or message us through WhatsApp, Telegram, email, phone, or social media, we may collect your name, contact details, preferred dates, guest count, room or table preferences, special requests, and information needed to confirm your visit.

How We Use Information

To answer enquiries and confirm room or restaurant reservations.
To prepare for check-in, dining preferences, transport questions, or special occasions.
To share important updates about your booking, directions, weather, road access, or opening details.
To improve our guest service and direct booking experience.

Sharing and Storage

We do not sell guest information. We only share details when needed to operate the stay or dining experience, comply with applicable requirements, prevent misuse, or work with trusted service providers who help us communicate with guests.

Guest information is kept only as long as needed for booking, service, accounting, legal, or reasonable business purposes.

Guest Choices

You may ask us to correct, update, or remove your contact information where possible. For privacy questions, contact us at info@secretlakehouse.com or message us on WhatsApp at +855 11 969 568.